Privacy Policy
We are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information.
Effective Date:
January 1st, 2026
Last Updated:
October 2nd, 2026
Introduction
Kitchen Cloud, Inc. ("Kitchen Cloud," "we," "us," or "our") makes the Kitchen Cloud mobile app, the Kitchen Cloud web app, and Julia, the AI assistant inside them (together, the "Service"). This Privacy Policy explains what personal information we collect when you use the Service, how we use it, who we share it with, how long we keep it, and the choices and rights you have.
This Policy applies to the Kitchen Cloud iOS app (listed in the App Store as "Kitchen Cloud Home"), the Kitchen Cloud Android app, the web app at app.kitchencloud.ai, and our website at kitchencloud.ai. It does not cover Kitchen Cloud Restaurant Edition, which is offered to businesses under separate terms and a separate privacy notice.
Kitchen Cloud is based in the United States and the Service is intended for users in the United States. Please read this Policy carefully. If you have questions, contact us using the details in Contact Us below.
Summary
- We collect the information needed to run your pantry, recipes, shopping lists, meal plans, and Julia, and to understand and improve how the Service works.
- When you speak to Julia, your device's own speech recognition converts your voice to text. Kitchen Cloud receives only the text. We do not receive, record, or store audio.
- We do not sell your personal information, and we do not share it for targeted advertising.
- We use analytics tools that record how the app is used, including screen recordings of app sessions that can include text you enter. Details are in Usage information and session recordings below.
- You can view, correct, and delete your information, including deleting your entire account from inside the app.
- You must be at least 16 years old to use the Service.
Information we collect
Information you provide
Account information. Your name and email address. If you choose to add them, your profile photo, phone number, birth date, and a short bio.
Sign-in information. If you sign in with Apple or Google, we receive your name, email address, and an identity token from that provider. If you sign in with email, we send a one-time code to your email address. We do not create or store a password for your account.
Food, pantry, and recipe information. Pantry items you add by barcode, by photo, by receipt, or by hand, including quantities, storage location, and dates. Recipes you view, save, rate, or review. Your shopping lists, meal plans, and favorite stores.
Dietary preferences and allergies. Food allergies, dietary restrictions, and portion preferences you choose to enter so that recipes and Julia's suggestions can reflect them. Entering this information is optional. See Dietary and Allergy Information below for how we handle it.
Photos and receipts. When you scan a receipt or photograph a food item, the image is uploaded and processed to identify the items in it. Receipts can show details such as the store name and location, the date and time of purchase, the last four digits of a payment card, and a loyalty number. We use receipt images only to read the items purchased.
Conversations with Julia. The messages you send to Julia, whether typed or spoken, and Julia's replies. See Julia, Our AI Assistant below.
Support and feedback. Information you provide when you contact us, report a problem, or respond to a survey.
Device permissions
The app asks for your permission before it accesses your camera (for barcode, item, and receipt scanning), microphone and speech recognition (for talking to Julia), location (for the store finder), and notifications. You can turn any of these off at any time in your device's settings. The related feature will stop working and the rest of the Service will continue to work.
Information we do not collect
We do not collect your contacts, calendar, health app data, background location, or device advertising identifiers, and the app does not include advertising software development kits.
Julia, our AI assistant
How Julia works. When you send Julia a message, we send that message to a third-party AI provider, together with the pantry, recipe, and preference information Julia needs to answer it. Julia currently runs on Google Cloud Vertex AI (Gemini models), and we may use other AI providers in the future. When Julia speaks a reply aloud, the reply text is converted to speech using Google Cloud Text-to-Speech.
Voice. When you talk to Julia, your device's built-in speech recognition (Apple's on iPhone and iPad, Google's on Android) converts your speech to text. Where your device supports it, this happens on the device. Otherwise, your device's operating system sends the audio to Apple or Google under their own privacy terms. Kitchen Cloud receives only the resulting text. We do not receive, record, or store audio, and we do not create voiceprints or any other biometric identifier.
Conversation history and memory. We store your conversations with Julia with your account so Julia can keep context and so you can refer back to them. Julia also keeps short notes about your preferences to personalize future answers. You can review, correct, pause, or clear what Julia remembers in the app's Memory settings. You can delete individual conversations, and deleting your account deletes all of your conversations and Julia's notes.
AI training. Our AI providers process your information only to generate Julia's responses for you, and they are not permitted to use it to train their own AI models. Kitchen Cloud does not use your conversations to train AI models.
Human review. Authorized Kitchen Cloud personnel may review a limited number of Julia conversations to investigate problems and improve the quality of responses, under confidentiality obligations and access controls.
Accuracy. Julia can make mistakes. Julia's suggestions, including freshness estimates and food safety information, are not professional advice. See our Terms of Service for details.
Dietary and allergen information
Allergy and dietary restriction information can be considered sensitive or health-related information under some state laws. We handle it as follows:
- You choose whether to enter it, and you can edit or delete it at any time in the app.
- We use it only to filter and personalize recipes, meal plans, and Julia's suggestions, and to provide the features you request.
- We do not sell it, use it for advertising, or use it to make any medical or health determination about you.
- We share it only with the service providers needed to provide those features, including our AI provider when Julia needs it to answer your question. Because session recordings include text you enter, it may also appear in recordings stored by PostHog, which we use only to improve the Service and fix problems.
How we use information
We use personal information to:
- Provide the Service, including pantry tracking, scanning, recipes, shopping lists, meal plans, recall and expiration alerts, the store finder, and Julia
- Personalize recipes and Julia's suggestions based on your pantry and preferences
- Send notifications you have turned on, such as recall notices and expiration reminders
- Send service messages about your account, security, and changes to our terms or policies
- Send product updates and marketing emails, where permitted, which you can unsubscribe from at any time
- Understand how the Service is used, and fix bugs and crashes
- Protect the security of the Service and prevent fraud and abuse
- Respond to your support requests
- Comply with our legal obligations and enforce our terms
How we share information
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. We disclose personal information only as described below.
Service providers. We use the following providers to operate the Service. They process personal information on our behalf and only for the purposes described in this Policy.
- AI providers: Google Cloud Vertex AI and Google Cloud Text-to-Speech, for Julia
- Speech recognition: Apple and Google, through your device's operating system
- Analytics and diagnostics: PostHog (usage analytics and session recordings) and Sentry (crash and performance reports)
- Hosting, storage, and email: Amazon Web Services (account data, file storage, and email) and Mailgun (email delivery)
- Notifications: Firebase Cloud Messaging (push notifications)
- Maps: Google Maps, to display nearby stores when you use the store finder
Sign-in providers. Apple and Google, when you choose to sign in with them.
Food and recall data. We look up barcodes and food names against food databases (Open Food Facts, FatSecret, and Edamam) and the U.S. Food and Drug Administration's recall data. These lookups contain product information only, not your personal information.
Legal and safety. We may disclose information if we believe in good faith that it is required by law or legal process, or necessary to protect the rights, property, or safety of Kitchen Cloud, our users, or the public.
Business transfers. If Kitchen Cloud is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction. This Policy will continue to apply to that information unless you are notified otherwise and given any choices the law requires.
With your direction. We may share information when you ask us to or give us permission.
Categories of personal information
The table below summarizes the categories of personal information we have collected in the past 12 months, using the categories defined by California law. We have not sold or shared any of these categories for cross-context behavioral advertising in the past 12 months.
| Category |
Examples |
Source |
Disclosed to (for business purposes) |
| Identifiers |
Name, email address, phone number (optional), account ID, IP address, push token |
You; your device; Apple or Google sign-in |
Hosting, email, notification, analytics, and diagnostics providers |
| Customer records |
Profile photo, birth date, and bio (optional) |
You |
Hosting providers |
| Commercial information |
Pantry items, receipts, shopping lists, favorite stores |
You |
Hosting and AI providers |
| Internet or other electronic network activity |
Screens viewed, features used, session recordings, crash reports |
Your device |
PostHog; Sentry |
| Geolocation data |
Location while using the store finder (not stored); approximate region from IP address |
Your device |
Google Maps |
| Audio, electronic, or visual information |
Receipt and item photos; session recordings |
You; your device |
Hosting and analytics providers |
| Inferences |
Food and recipe preferences Julia notes to personalize suggestions |
Derived from your use of the Service |
Hosting and AI providers |
| Sensitive personal information |
Food allergies and dietary restrictions, if you enter them |
You |
Hosting, AI, and analytics providers |
We use sensitive personal information only to provide the features you request and to maintain and improve the quality of the Service, as permitted by California law, and not to infer characteristics about you.
How long we keep information
- Account, pantry, recipe, list, and meal plan data: until you delete it or delete your account.
- Receipt images: deleted within 24 hours of upload. The item information read from them stays in your pantry until you delete it.
- Julia conversations and notes: until you delete them or delete your account.
- Analytics, session recordings, and crash reports: kept by PostHog and Sentry for their standard retention periods, and deleted or de-identified when you delete your account.
- Support requests: we keep support correspondence for up to 2 years.
We may keep limited information for longer where the law requires it, to resolve disputes, or to enforce our agreements.
Your choices and rights
Choices in the app
- View and correct. You can view and edit your profile, preferences, pantry, recipes, lists, and meal plans in the app.
- Device permissions. You can turn off camera, microphone, location, and notification access at any time in your device's settings.
- Marketing emails. You can unsubscribe using the link in any marketing email. We will continue to send service messages about your account.
Delete your Kitchen Cloud account
You can delete your Kitchen Cloud account and its personal information in either of these ways:
- In the app: go to Account > Delete Account.
- By email: send a request from your account email address to support@kitchencloud.ai with the subject line "Delete my account." You do not need to reinstall the app.
What we keep. Deletion removes your account, profile, pantry, recipes, lists, meal plans, preferences, and Julia conversations. Analytics and crash data are deleted or de-identified as described in How Long We Keep Information. We may keep limited information where the law requires it.
Your state privacy rights
Depending on where you live, including California, Virginia, Colorado, Connecticut, Texas, Oregon, and other states with consumer privacy laws, you may have the right to:
- Know what personal information we collect, use, and disclose, and receive a copy of it
- Correct inaccurate personal information
- Delete your personal information
- Opt out of the sale or sharing of personal information, targeted advertising, and certain profiling (we do not engage in these activities)
- Limit the use of sensitive personal information (we use it only for permitted purposes, as described above)
- Not be discriminated against for exercising these rights
How to make a request. Email us at policy@kitchencloud.ai. We will verify your request by confirming it through the email address on your account. You may use an authorized agent to submit a request on your behalf where the law allows; we may ask the agent for proof of authorization and ask you to verify your identity directly. We will respond within 45 days, and if we need more time (up to an additional 45 days), we will tell you why.
Appeals. If we deny your request, you may appeal by replying to our decision or emailing policy@kitchencloud.ai with the subject line "Privacy Request Appeal." We will respond to your appeal within the time required by your state's law. If we deny your appeal, you may contact your state attorney general.
Global Privacy Control and Do Not Track. Because we do not sell or share personal information for targeted advertising, there is nothing for these signals to opt you out of. If that changes, we will honor Global Privacy Control signals as a request to opt out, and we will update this Policy before it takes effect.
Children
The Service is not intended for anyone under 16, and you must be at least 16 years old to create an account. We do not knowingly collect personal information from children under 13, or from anyone under 16. If we learn that we have collected personal information from someone under 16, we will delete it. If you believe someone under 16 has created an account, contact us at support@kitchencloud.ai.
Security
We protect personal information with administrative, technical, and physical safeguards, including encryption in transit, access controls, and hosting with established cloud providers. No system is completely secure, and we cannot guarantee the security of your information. If we learn of a security breach affecting your personal information, we will notify you as required by law.
Users outside the United States
The Service is intended for users in the United States. If you use it from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live. Where the law of your country gives you rights over your personal information, contact us to exercise them.
Third-party services
When you sign in with Apple or Google, or when your device's operating system processes your speech, those companies handle your information under their own privacy policies. This Policy does not cover their practices, and we encourage you to review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last Updated" date, and where changes are material, we will provide additional notice, such as an in-app notification or email.
